Policy and Procedures
The Work Order Form is necessary for any work request for your area. If you need keys made, HVAC adjusted, carpet repair, etc, a work order form must be completed and that will get the process started for your work to be addressed.
Once a work order is completed, it is prioritized and the work is scheduled.
How do I submit a work request?
To request work for your area you must fill out a work order request form. Please be sure to fill out the form completely, with your name, telephone number, department and a description of the work you need for your area. We do follow a priority system for work requests that you should review before submitting your request.
Facilities Management maintains a priority system for work order requests as a way to provide quality service to the community. The purpose of this system is to reduce the high number of non-emergency phone calls as well as organizing and scheduling our resources to the maximum efficiency. Due to the many requests we receive and the need to prioritize them, day to day maintenance is scheduled around the list with the exception of emergency work orders.
Who do I contact for scheduled work?
The telephone number for the Service Center is 301-860-4190. The Service Center personnel can provide you with a status on your work order request.
How do I report an emergency work order?
To report an emergency to Facilities Management during regular business hours, call the Service Center at 301-860-4190. During off-hours, the Campus Police Department must be contacted at 301-860-4040.
What if I need keys?
To obtain a key(s) for Facilities Management, a work order request form must be completed. All information must be filled in on the form, an authorized signature and a description of why the key is needed. Any requests for a lock change must follow the same policy.
